Frequently Asked Questions
Everything you need to know about your KIM+ONO experience.
How should I care for my silk kimono?
To preserve the delicate nature of our silk, we recommend dry cleaning only. For our washable silk blends and charmeuse, you may hand wash in cold water with a gentle detergent and hang to dry away from direct sunlight.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that a restocking fee may apply, and original shipping costs are non-refundable.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected carrier.
How do I choose the right size?
Most of our kimonos are designed with a relaxed, one-size-fits-most silhouette. We provide detailed measurements for length and width on each product page to help you find your perfect drape.
Can I change or cancel my order after it's placed?
Our team works quickly to process orders, so we have a very limited window for changes. Please contact our customer support within one hour of placement, and we will do our best to accommodate your request.
Are your designs hand-painted?
Many of our heritage pieces feature hand-painted designs or traditional screen-printing techniques, blending modern style with centuries-old craftsmanship for a unique, wearable work of art.